Privacy Policy

1. Introduction

BOILERTIME LTD (“we”, “us”, “our”) is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our boiler services (installation, replacement, repairs, maintenance) and visit our website. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in the United Kingdom.

2. Information We Collect

We may collect the following types of personal data from you:

• Contact information: Name, email address, phone number, postal address
• Service-related information: Property details, boiler model, service requirements, previous service history
• Payment information: Payment card details (processed via Stripe, we do not store card data)
• Website usage data: IP address, browser type, pages visited, time spent on site (collected via cookies)
• Communication data: Records of emails, calls, or messages between you and us

3. How We Use Your Information

We use your personal data for the following legitimate purposes:

• To provide and fulfill our boiler services (installation, repair, maintenance, replacement)
• To process payments securely via Stripe
• To communicate with you regarding your service bookings, updates, and inquiries
• To improve our services, website functionality, and customer experience
• To comply with legal and regulatory obligations (e.g., tax, safety regulations)
• To send service reminders, maintenance alerts, or promotional offers (with your consent)

4. Sharing Your Information

We do not sell, rent, or lease your personal data to third parties for marketing purposes. We may share your information only in the following circumstances:

• With trusted service providers who assist us in operating our business (e.g., payment processors like Stripe, IT support, and logistics partners)
• When required by law, court order, or government regulation
• To protect our rights, property, or safety, as well as the rights, property, or safety of our customers or the public

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, secure server protocols, and regular security reviews. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights Under GDPR

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Rectification: Request correction of inaccurate or incomplete data
• Erasure: Request deletion of your personal data (where legally permitted)
• Restriction of Processing: Request we limit how we use your data
• Data Portability: Request transfer of your data to another controller (where applicable)
• Objection: Object to processing of your data for direct marketing purposes
• Withdraw Consent: If we rely on your consent to process your data, you may withdraw it at any time

To exercise any of these rights, please contact us using the details provided at the top of this page.

7. Cookies Policy

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and analyze website traffic. You can control or disable cookies through your browser settings. Disabling cookies may affect the functionality of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new policy on our website with a revised “Effective Date.” Your continued use of our services after the effective date constitutes acceptance of the updated policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the information listed above. If you are not satisfied with our response, you may also contact the Information Commissioner’s Office (ICO), the UK data protection regulator.