Delivery & Shipping Policy

BOILERTIME LTD

Email: boilertimeltd@hotmail.com

Phone: +44 7592 048440

Address: 405 Staines Road West, Ashford Common, TW15 1RB, GB

1. Scope of Service Delivery

This policy applies to all on-site boiler services provided by BOILERTIME LTD, including installation, replacement, repair, maintenance, inspection, and system upgrade services for residential and commercial clients. We operate as a service-focused company and do not offer standalone product sales or physical goods shipping.

2. Service Scheduling & Time Commitments

Service appointments are scheduled at the time of booking, with clear time windows provided for arrival and service delivery.

Standard bookings are scheduled within 3–5 working days from the request date.
Emergency repair services aim to respond and attend on-site within 24 hours of the request.
Arrival time windows are provided as part of the booking; delays may occur due to traffic, site conditions, or prior work overruns.
Our technician will provide an estimated arrival update on the morning of the scheduled appointment.

3. Service Duration & Completion Time

Each service has an estimated on-site duration, based on the type of work:

Standard repairs & inspections: typically completed within 1–2 hours on-site.
Boiler replacement & full installation: completed within 1 working day, subject to property conditions.
System upgrades & maintenance: duration confirmed at the time of booking.
All works will be finished within a reasonable timeframe once commenced.

4. Service Fees & Travel Costs

All fees are related to labour, expertise, and on-site service delivery. Any necessary travel costs are clearly communicated before booking and payment.

Standard service packages include labour and basic travel within our operating area.
Priority or emergency services may include additional charges as stated at booking.

5. Service Access & Preparation

Clients are responsible for providing safe, clear access to the property and boiler system. Additional fees may apply for:

Rescheduled appointments due to restricted or denied access.
Additional time required for difficult access or unforeseen site conditions.
Repeat visits resulting from incomplete client preparation.

6. Service Completion & Inspection

Our technician will complete the agreed service and verify system functionality on-site. Any concerns regarding service quality must be raised immediately during the visit or within 24 hours of completion.

7. Missed & Rescheduled Appointments

If a service appointment is missed or requires rescheduling without at least 24 hours’ notice, additional fees may apply for a repeat visit. We will contact you to rearrange services where possible.

7. Service Area

All on-site services are delivered within our operating area in mainland United Kingdom. Services outside this area may be subject to extended travel fees.

8. Payment & Refunds

All service payments are processed securely via Stripe. No card details are stored on our systems. Service fees are subject to our Cancellation & Refund Policy, which is available on our website.

9. Changes to Policy

BOILERTIME LTD reserves the right to update this Service Delivery & Scheduling Policy at any time. Changes will be posted on our website. Continued use of our services constitutes acceptance of the updated terms.