Delivery & Shipping Policy

1. Scope of Delivery

This policy applies to the delivery of boilers, parts, accessories, and materials supplied by BOILERTIME LTD in connection with installation, replacement, repair, and maintenance services. All deliveries are within mainland United Kingdom only.

2. Delivery Process & Timelines

Estimated delivery times are provided at the point of order confirmation and are subject to availability, supplier lead times, and location. Standard delivery is typically 3–7 working days unless otherwise agreed.

• Dates are estimates and not guaranteed unless confirmed in writing.
• Delivery is scheduled to align with on-site service where applicable.
• Delays may occur due to supply chain issues, weather, or transport disruptions.

3. Delivery Costs

Delivery costs are calculated based on weight, size, location, and urgency. Fees are clearly stated before payment.

• Some services include delivery as part of the total package price.
• Express or priority delivery incurs additional charges.

4. Risk & Title

Risk of loss or damage to goods passes to you upon physical delivery at the specified address. Title and ownership pass once full payment is received.

5. Delivery Address & Access

You are responsible for providing a full, accurate delivery address and safe, clear access. Additional fees may apply for:

• Failed delivery due to incorrect address
• Restricted access requiring special handling
• Redelivery attempts after initial failure

6. Inspection on Delivery

You must inspect goods immediately upon delivery. Any damage, shortages, or defects must be reported within 24 hours of receipt. Claims made after this period may not be accepted.

7. Undeliverable Packages

If a shipment is undeliverable and returned to us, we will contact you to resolve the issue. Return and redelivery costs will be charged to you. After 14 days of unsuccessful contact, unclaimed items may be forfeited.

8. Shipping & Payment

9. Changes to Policy

BOILERTIME LTD reserves the right to update this Delivery & Shipping Policy at any time. Changes will be posted on our website. Continued use of our services constitutes acceptance of the updated terms.