Service Warranty & Satisfaction Policy
BOILERTIME LTD
Email: boilertimeltd@hotmail.com
Phone: +44 7592 048440
Address: 405 Staines Road West, Ashford Common, TW15 1RB, GB
1. Policy Overview
This Service Warranty & Satisfaction Policy applies to all boiler-related services provided by BOILERTIME LTD, including installation, replacement, repair, maintenance, inspection, and system upgrade services. We are a service-focused business and do not offer physical product sales or returns. This policy outlines our commitment to professional workmanship and fair service resolution.2. Workmanship Warranty & Time Period
We provide a workmanship warranty for all completed services, starting from the date of service completion. The standard workmanship warranty period is 12 months. The warranty covers defects in the quality of labour and installation work carried out by our certified technicians.- Warranty applies only to work performed directly by BOILERTIME LTD engineers.
- Warranty does not cover issues caused by misuse, lack of maintenance, pre-existing system faults, or external system damage.
- Valid proof of service booking and completion must be provided for any warranty claim.
3. Service Warranty Claim Process & Timeframe
If you experience an issue related to the quality of our workmanship, you may contact us to submit a service review request. Claims must be reported within 24 hours of noticing the concern, and no later than the expiry of the 12-month workmanship warranty. All claims will be assessed fairly, and we will respond with a proposed resolution within 2 business days.- Full name, address, and contact information
- Original service reference or booking number
- Description of the service-related concern
- Date of original service completion
4. Service Review & Resolution
Where a valid workmanship concern is confirmed, we will resolve the matter through appropriate on-site resolution, which may include further inspection, service adjustment, or corrective work as reasonably required. Resolution visits will be scheduled within 3-5 working days from the date of claim approval. No physical returns, refunds, or product exchanges are available, as all transactions relate to on-site services only.5. Service Satisfaction & Reattendance
We aim to ensure full customer satisfaction with every service provided. Reattendance may be arranged where necessary to address valid workmanship concerns, in line with this policy. Reattendance or additional support will not be provided for issues unrelated to our workmanship, including general wear and tear, system age, or client-caused damage.6. Exclusions from Warranty Coverage
Warranty and service resolution will not apply in the following situations:- Issues unrelated to the workmanship provided by our team.
- Damage caused by third-party work, unauthorised adjustments, or improper use.
- System failures due to lack of regular maintenance or natural wear over time.
- Claims made without valid proof of service or outside the 12-month warranty period.